current turnaround time is 5-10 business days

FAQs

WHEN WILL MY ORDER SHIP?
Orders placed BEFORE March 1st 2021 will have a 14-21 business day turnaround time*. As moccs are made to order!

Orders placed after AFTER  March 1st 2021 will have a 5-10 business day turn around time! As Moccs are already PRE MADE before being added to the site and only have so many per size and style. We are no longer allowing changes to be requested in styles or bow colors. 

*This includes the time it takes to cut, sew, package & take them to the post office*

BUSINESS DAYS does NOT include weekends + holidays

All orders ship with USPS, this may take anywhere from 2-5 days depending on your location.
This is in addition to the turnaround time mentioned above.

 CAN I COMBINE MY ORDERS FOR THEM TO SHIP TOGETHER?

Due to the number of orders we receive per drop we do not combine orders.

FOR ANY CHANGES ON YOUR ORDER PLEASE EMAIL US AT TXMOCCS@GMAIL.COM

CAN I PAY EXTRA FOR SHORTER TURNAROUND TIME?
No, unfortunately we are not able to shorten turnaround time. Our handmade shoes are fashioned with time and great care, by a very small team of skilled hands. We take pride in each pair of shoes we send to your little ones and want to be sure they’re of the BEST quality!

HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive an email with the tracking information.


Texas Moccs is NOT liable for any damage or loss of items after handed over to USPS.

PLEASE be sure your address and all information are correct BEFORE completing an order at checkout to avoid lost or delayed items.


WHAT IS YOUR RETURN POLICY?

ALL SALES ARE FINAL, and we do NOT accept returns or exchanges. Please read all descriptions within the listings carefully before purchasing. Make sure to correctly measure your child’s foot according to the sizing guidelines. Most of our listings come in very limited quantities! If there is an error with your order please email us with in 7 days of receiving your order, (we check tracking for delivery date) and we will fix it for you.